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Solution Architect
Professional Services
Providence, RI
Now is the time to join us!
At Personify Health, we value and celebrate diversity and are committed to creating an inclusive environment for all employees. We believe in creating teams made up of individuals with various backgrounds, experiences, and perspectives. Why? Because diversity inspires innovation, collaboration, and challenges us to produce better solutions. But more than this, diversity is our strength, and a catalyst in our ability to #makehealthpersonal.
Who are you?
You are a seasoned client-engaged professional skilled in assessing client situations, understanding strategy and desired outcomes for both the client and the business. You are able to translate this into options which maximize operational effectiveness with a productive and frictionless client and member experience.
The Solution Architect is responsible for executing upon the strategic & operational initiatives of the Solution Architect team cultivating strong cross-departmental relationships and utilizing proactive critical thinking to resolve complex needs of the organization and clients.
The Solution Architect's primary focus is on-demand support for specific clients and prospects that result in client satisfaction, client retention and/or securing bookings and revenue. Their secondary focus, as time and projects dictate, is to own or support proactive organizational efficiency projects.
This role will focus on our Health Plan Administration anchor product and services.
In this role you will wear many hats, but your knowledge will be essential in the following:
Become a subject-matter expert within the Health Plan Administrator anchor product, including broker/client markets & nuances, product offerings, processes, and potential intersections with other products & services
Work directly with clients or prospects to provide thoughtful recommendations based on needs identified in partnership with the account/strategy/sales team, which also account for feasibility operationally and cost of service
Provide subject matter expertise as warranted via prospect or customer needs including but not limited to pre-sales, implementation, and account management support
Manage at least 1 proactive operational efficiency project annually that seeks to increase client satisfaction or decrease operational lift without compromise to quality of client or member experience
Establish and maintain key internal collaborator relationships with Product, Engineering, Client Success, Operations, Sales and/or Strategic Development
Executes tactics to achieve strategic goals and annual operating plan of Solution Architect Team
Be Resourceful on continued learning and change
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
What you bring to the Virgin Pulse team
In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:
5+ years of directly related account management, project management, product development and/or operational account support with 7+ years preferred
Previous experience owning client and/or prospect relationship(s)
Previous experience and fluency in employee benefits, health plan administration, third party administration, self-funded plan market
Bachelor's degree, or equivalent, in related discipline required
Passion about driving product-solution adoption and value realization with customers
Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it
Experience in requirements gathering, use cases documentation, and business analysis
Strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a team to deliver exceptional customer results in a rapid paced implementation environment
Impeccable organizational skills and detail orientation with the ability to manage multiple projects simultaneously, set priorities, and meet deadlines.
A high level of innovative and ideas-driven leadership with the ability to lead through change, work in agile ways across a range of situations, and pivot strategically in a growing organization.
Ability to travel, as needed, for client or prospect visits
You also take pride in offering the following Core Skills, Competencies, and Characteristics:
Ability to work autonomously as an individual Contributor / Work Autonomously
Collaborates with team members;
Self-motivated to participate in driving results
Market Fluency: Knowledge of employee benefits, self-funded employer market, stop loss models, and understanding of PBM landscape.
Functional Capabilities: Understands the technological and service environment in which Personify Health operates and is able to adequately share knowledge with others.
Strategic and Integrative Thinking: Demonstrates ability to research answers, derive critical insights, and provide action steps based on findings.
Business Acumen: Understands departmental metrics and goals, and how they are achieved. Considers these in solution designs or project deliverables
Solution Orientation: Develops and applies practical innovative ideas and approaches. Holds self accountable for productivity and quality results.
Core Values and Virtues: Understanding and applying Personify Health’s Values & Virtues and their application in their work.
No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!
Why work at Personify Health??
?
We believe a career should provide competitive pay and benefits, a collaborative and supportive culture and cutting-edge technology and services. Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity and social justice. To that end, we make a particular effort to recruit candidates from minoritized backgrounds to apply for open positions.
In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges up to $120,000. Note that salary may vary based on location, skills, and experience. This position is eligible for 10% target bonus/variable compensation as well as health, dental, vision, mental health and other benefits.
#LI-REMOTE