Commercial Enablement Manager

Sales

Leeds, Yorkshire

Now is the time to join us! 

At Virgin Pulse we value and celebrate diversity and we are committed to creating an inclusive environment for all employees. We believe in creating teams made up of individuals with various backgrounds, experiences, and perspectives. Why? Because diversity inspires innovation, collaboration, and challenges us to produce better solutions. But more than this, diversity is our strength, and a catalyst in our ability to #changelivesforgood.   

Who are you?

This position is a key member of the Commercial Enablement Team.  Helping to provide strategic and administrative support to the Commercial Team. This role will be responsible for managing training, documentation, communication, and project management, among other deliverables that arise to support the Commercial Team. Deliverables of this role range from providing frequent/relevant updates through meetings and documentation to the Sale team, performing frequent needs assessments to prioritize meaningful projects for the Commercial Team, maintaining a knowledge base and process documentation, serving as a Subject Matter Expert for the team across international products, collaborating with internal departments to serve as the voice for international needs. Examples of additional projects are supporting curriculum development, virtual trainings, and go to market project management.

In this role you will wear many hats, but your knowledge will be essential in the following:  

• Become a subject-matter expert in all Virgin Pulse product and service offerings, partnerships, processes, and other support materials for the Sales, with a specific focus on international team.
• Develop, deliver, and update thorough training curriculum and documentation targeted towards the needs of the Sales team including but not limited to creative presentations, shared knowledgebase, online L&D modules, process flows, role plays, playbooks and competency tests.
• Collaborate and serve as a liaison between Marketing, Product Development, and other internal departments, existing subject matter experts and department stakeholders on current and upcoming product enhancements and innovations to keep material current and effective.
• Coordinate with internal resources and/or third parties/vendors for the flawless execution of projects
• Provide frequent relevant updates to the Virgin Pulse International Team, which focus on existing and new Product concepts and/or implementing new processes. Done through meetings and documentation.
• Working with internal teams to provide an international voice on prospect & client needs and reviewing and updating as needed to ensure it works for our clients/product features.
• Perform frequent team needs assessment with internal and external constituents to understand strengths and opportunities when creating and prioritizing projects.
• Measure training effectiveness using methods such as focus groups, surveys, and other creative ways to receive feedback.
• Assist in maintaining a searchable resource library (tagged with international application) for Sales and partners with internal departments to ensure their materials are accessible and up-to-date.
• Keep up to speed on SaaS (Software as a Service) Learning & Development best practices and apply those tactics to projects and presentations.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

What you bring to the Virgin Pulse team

In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:

• Bachelor’s degree or higher in Business Administration or closely related field
• Demonstrated 5+ years’ successful experience in client management/enablement, project management, and/or product training role. Experience working for SaaS company preferred.
• Experience with all aspects of training including curriculum design, effective training delivery, and comprehension assessment. Experience with online L&D software preferred.
• Experience managing multiple projects at once, resolving competing priorities, working swiftly under pressure, and meeting project deadlines.
• Proficiency in Salesforce
• Proficiency in Microsoft Office suite, specifically PowerPoint
• Experience with Content Management software and Salesforce

You also take pride in offering the following Core Skills, Competencies, and Characteristics:

• Knowledge of International Health and Wellbeing Market
• Excellent organization and prioritization skills with a strong attention to detail and ability to meet deadlines.
• Excellent oral and visual presentation skills
• Excellent communication and writing (technical and non-technical) skills
• Strong understanding of the impact new features/processes have to the business, clients, and end users.
• Ability to understand complex technical product features/processes and synthesize into training materials that are easily understood and relevant to audience.
• Top-notch project management skills, and experience in project management principles
• Entrepreneurial, self-start approach.
• Creativity both in problem solving and in developing materials that facilitate the comprehension of products and processes.
• Ability to engage and motivate others in a team environment.
• Ability to establish credibility and create confidence quickly and easily.
• You bring passion and playfulness to your work and those around you and possess a collaborative, “can do” attitude.
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No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

#LI-REMOTE & INDIVIDUAL HASHTAGS HERE remove if not needed!!

Why work at Virgin Pulse??? 

We believe a career should provide competitive pay and benefits, a collaborative and supportive culture and cutting-edge technology and services. Virgin Pulse is an equal opportunity organization and is committed to diversity, inclusion, equity and social justice. To that end, we make a particular effort to recruit candidates from minoritized backgrounds to apply for open positions.

In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from £38,400 to £48,000 . Note that salary may vary based on location, skills, and experience. This position is eligible for [10%] target bonus/variable compensation as well as health, dental, vision, mental health and other benefits.