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Team Lead, Data Transfer

Client Operations

Tuzla, Bosnia and Herzegovina

Now is the time to join us! 

At Virgin Pulse we value and celebrate diversity and we are committed to creating an inclusive environment for all employees. We believe in creating teams made up of individuals with various backgrounds, experiences, and perspectives. Why? Because diversity inspires innovation, collaboration, and challenges us to produce better solutions. But more than this, diversity is our strength, and a catalyst in our ability to #changelivesforgood.   

Job Summary

The role of Team Lead, Data Transfer is responsible for supporting the data transfer team with initial setup and automation of data file transfers as well as monitor data file transfer performance to proactively identify and resolve issues.  


Essential Functions/Responsibilities/Duties

  • Maintain a strong working knowledge of Virgin Pulse products
  • Maintain a strong working knowledge of Virgin Pulse data file transfer capabilities and protocols
  • Partner with Account Management and Delivery Team Leads to prioritize and execute upon client commitments.
  • Serve as internal and client-facing point of escalation for data transfer and EFT activities.
  • Drive the continuous improvement of our Data Transfer and EFT methodology.
  • Partner directly with the Product team to understand new features and provide training to Data Transfer team members as required.
  • Engage in detailed analysis of EFT issues to determine the source and identify when an issue must be escalated to the appropriate department and Director’s attention.
  • Respond to and resolve routine requests and questions.
  • Develop, implement, and enhance processes to drive overall performance of file transfers.
  • Perform additional duties as requested.




Supervisory Responsibilities:

  • Support team with technical and operational aspects of Data Transfer as needed to meet SLAs and client commitments
  • Ensure team follows standard processes and support clear lines of ownership and accountability.
  • Meet with team members on a regular basis to provide mentoring, discuss performance and work on individual development.
  • Manage and monitor distribution of Data Transfer case workload amongst team members to ensure on-time and accurate completion of deliverables.
  • Develop a team culture that emphasizes quality end-to-end delivery, continuous improvement, and high performance.
  • Complete employee reviews and provide Leadership team with feedback/recommendations on salary adjustments and promotions.


Education and Experience

  • Bachelor's degree in Business/Statistics/Information Science, or equivalent, in related discipline.
  • 3-5 years of professional work experience in data management, information systems.
  • Willingness to learn new EFT and monitoring tools.
  • Strong knowledge of MS Office suite, especially Excel, PowerPoint, and MS Project.
  • Experience with GlobalScape, MOVEIt and AWS preferred.

Required Knowledge, Skills, and Abilities

  • Strong technical aptitude
  • Excellent interpersonal and writing skills.
  • Strong organizational skills and detail orientation.
  • Required to work cross functionally with co-workers and with external channel partners.
  • Ability to work independently as well as part of a team.
  • Solid analytical and problem-solving skills.
  • A high level of professionalism and positive work behavior.


Physical Requirements To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.

  • Ability to set at desk for prolonged periods of time.
  • Ability to work on computer for prolonged periods of time.
  • Must be able to lift at least 15 pounds.




This job description is not intended to contain a comprehensive list of activities, duties, or responsibilities, but constitutes a general description of the scope and function of the role within the company. Activities, duties, and responsibilities are subject to change at any time with or without notice.