Digital Communications Coordinator

Client Operations

Tuzla, Bosnia and Herzegovina

Now is the time to join us! 

At Virgin Pulse we value and celebrate diversity and we are committed to creating an inclusive environment for all employees. We believe in creating teams made up of individuals with various backgrounds, experiences, and perspectives. Why? Because diversity inspires innovation, collaboration, and challenges us to produce better solutions. But more than this, diversity is our strength, and a catalyst in our ability to #changelivesforgood.   

Who are you?

The right person for the job will own, produce, and execute multiple email campaigns per week in a fast-paced environment dedicated to increasing member engagement. If you are a detail-oriented person who can quickly master new tools and manage multiple deliverables at once with accuracy, we want to talk to you. 

In this role you will wear many hats, but your knowledge will be essential in the following:  

• Execute high volume of emails on a weekly basis through Salesforce Marketing Cloud.
• Segmentation of member data sourced from raw data and BI reporting tools.
• Create email from preexisting templates, with client modifications.
• Test creative integrity and execute daily QA review of all communications and segmentation.
• Analyze email campaign results.
• Coordinate and communicate with fellow marketers and other team members to get necessary creative for email campaigns.
• Complete ad hoc projects as required, and all other duties as assigned.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

What you bring to the Virgin Pulse team

In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:

• Associates Degree and/or 1-4 years of related work experience
• Ability to troubleshoot email HTML and CSS.
• Experience working with ESPs such as Marketing Cloud (ExactTarget), Mailchimp, Constant Contact or similar.
• Experience manipulating large lists in Excel using basic functions.
• Ability to understand conditional segmentation logic.
• A plus for candidates with experience in any of the following: Salesforce Marketing Cloud, SQL, SMS Messaging.
• Strong written and verbal communication skills.
• Curious, organized and very detail oriented.
• Must have strong work ethic, problem solving and prioritization skills.
• Must be able to work independently and as part of a team

You also take pride in offering the following Core Skills, Competencies, and Characteristics:

• Execute high volume of emails on a weekly basis through Salesforce Marketing Cloud.
• Segmentation of member data sourced from raw data and BI reporting tools.
• Create email from preexisting templates, with client modifications.
• Test creative integrity and execute daily QA review of all communications and segmentation.
• Analyze email campaign results.
• Coordinate and communicate with fellow marketers and other team members to get necessary creative for email campaigns.
• Complete ad hoc projects as required.
• Experience working in a remote environment.

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Why work at Virgin Pulse??? 

We believe a career should provide competitive pay and benefits, a collaborative and supportive culture and cutting-edge technology and services. Virgin Pulse is an equal opportunity organization and is committed to diversity, inclusion, equity and social justice. To that end, we make a particular effort to recruit candidates from minoritized backgrounds to apply for open positions.